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Employee Assistance Program (EAP)

Our Employee Assistance Program (EAP) provides employees with access to immediate emotional support via a confidential helpline that is available 24/7. In addition, employees can access EAP services such as solution-focused counseling and a range of well-being resources to support various personal and professional challenges, including poor mental health, relationship problems, bereavement, or financial stress that may be affecting their performance at work or in their personal lives. As your dedicated EAP providers ensure that employees receive the support they need through this comprehensive EAP program.

Employee Assistance Program (EAP)

Our Employee Assistance Program (EAP) provides comprehensive mental health support and work/life EAP services for employees and their families. Available 24/7, the EAP program offers access to a wide range of services, including face-to-face therapy, digital cognitive behavioral therapy, and personal crisis management tools. It also includes resources for financial and legal assistance, nutritional counseling, and family support services. Designed to promote a healthy work-life balance, our EAP providers aim to enhance overall well-being and productivity by delivering holistic, personalized care that can be accessed in multiple languages and through various digital and in-person channels.

What does it include?

  • Unlimited access to a 24/7, 365 confidential helpline (or web chat) for immediate emotional support (all calls/chats answered by qualified counsellors)
  • Up to six sessions of solution focussed counselling per person, per issue, per year
  • Legal and financial support
  • Virtual and face to face structured counselling
  • Access to a wellbeing platform with wellbeing resources and content (over 2000 articles, videos and podcasts)
  • Personalised mobile app
  • Reporting analytics, management information and organisational benchmarking
  • Access to a range of perks and discounts for national retailers

Our Employee Assistance Program (EAP) can support your employees to navigate life challenges:

  • Mental Health Concerns: Support for stress, anxiety, depression, and other mental health issues
  • Work-Life Balance: Assistance in managing the demands of work and personal life
  • Relationship Problems: Counselling for marital, family, and other interpersonal conflicts.
  • Financial Challenges: Guidance on budgeting, debt management, and financial planning
  • Substance Abuse and Addiction: Help with overcoming alcohol, drug, and other addictions
  • Grief and Loss: Support for coping with the death of a loved one or other significant losses
  • Workplace Conflict: Mediation and strategies for resolving conflicts with colleagues or supervisors
  • Stress Management: Techniques and counselling to manage and reduce stress
  • Legal Issues: Access to legal advice and resources for personal legal matters
  • Career Development: Coaching and resources for career planning and professional growth

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Key Benefits of Our Employee Assistance Program (EAP)

Our Employee Assistance Program (EAP) empowers employees with a robust support network to enhance both mental and emotional well-being.

  • Our EAP services provides employees with unrestricted access to immediate emotional support through a 24/7 confidential helpline which is accessible by telephone and through a chat messaging feature, allowing employees to reach out for support whenever they need it, creating a sense of security and reassurance around the clock.
  • Employees may be offered up to six sessions of short-term solution focussed therapy (counselling) and can choose their preference between video, telephone or face-to-face delivery, ensuring they receive structured and meaningful guidance as your trusted EAP providers.
  • Our EAP program also provides resources to help employees navigate significant life events, including an online platform with over 2,000 articles, videos, and podcasts, access to financial and legal assistance, as well as nutritional counselling, and support for child and elder care, empowering employees to take control of their financial and personal responsibilities confidently.
  • For employers, our EAP program includes tools to support organisational health, such as advanced analytics to identify health trends and risks, and workplace support programs to manage mental health absences and critical incidents effectively. This comprehensive approach helps create a supportive work environment, enhancing employee satisfaction and retention.

What are the key values Employee Assistance Program (EAP) offer:

Our Employee Assistance Program (EAP) adds significant value by helping employees to navigate life’s challenges fostering a healthier, more engaged workforce and offering access to comprehensive EAP services employers are demonstrating their commitment to supporting their colleague’s mental health and wellbeing. Additionally:

  • Comprehensive EAP services help enhance productivity, reduce absenteeism, and boost overall employee morale.
  • Our EAP program help empower employees to bring their best selves to work, knowing they access to immediate support whenever they need, as we are dedicated EAP providers.
  • Investing in EAP programmes demonstrates an employer’s commitment to looking after their employees mental health and well-being.

Outcome of the EAP Services

Our Employee Assistance Program (EAP) delivers measurable outcomes that prioritize employee mental health and well-being. By offering comprehensive EAP services, we can help reduce absenteeism and improve overall engagement and morale. As your EAP providers, we play a crucial role in addressing employees' concerns, which can lead to reduced stress levels, better mental health, and enhanced job satisfaction. This, in turn, leads to increased productivity, lower absenteeism, and a more positive workplace environment.


About Us - Who we are?

Welcome to Innovate Healthcare. We are a British company, managed by experienced UK clinical, operational and business personnel who have worked in the Occupational Health and NHS sectors for over 60 years and who understand the requirements of the varying market sectors.

We provide Occupational Health, Employee assistance program (EAP program), Management Referral, Safety & Wellbeing Services to all industries and company sizes, nationally. We can help to minimise employee absence and ensure your workforce remain fit and safe to meet the needs of your business.

We offer innovative solutions in service provision using advancing technology and high quality clinical expertise to provide effective outcomes which improve bottom line results. We aims to become your Employee assistance program (EAP) services providers.

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Why Choose US?

1. A Decade of Dedicated Occupational Health and Wellbeing

Since our journey began in 2011, our mission has been to help people overcome the barriers to health and work by delivering high quality health and work services, including Employee assistance program (EAP program), which are accessible to all. We are purposely different and bring a modern, fresh approach to workplace health and wellbeing by adapting to the ever-changing health and wellbeing needs of the modern workforce and constantly focussing on the quality of the services we deliver, such as our comprehensive EAP services.

2. Comprehensive services cover all aspects of employee care

We provide support at every step of an employee’s journey including Employee assistance program (EAP program) and Health Surveillance through to full Immunisations programmes, physiotherapy and talking therapies. As your EAP providers, we deliver high quality, tailored solutions that are designed to meet the specific needs of your workforce and delivering EAP services through our dedicated in-house team means we guarantee high quality outcomes, consistently.

3. A Nationwide Team of Expert Clinicians

Our head office is in Stockport, and our dedicated in-house team of clinicians operate throughout the UK and Ireland. We deliver services virtually, where clinically possible to do so which means we can support colleagues quickly, regardless of their physical location in addition to being able to deliver in person services as and when required, we also offer comprehensive employee assistance program (EAP program). Our clinical team purposely includes a diverse range of healthcare professionals, including Occupational Health Nurses, Occupational Health Physicians, Physiotherapists, Psychologists, and Occupational Therapists as this allows us to provide the full range of services that clients require, including EAP services. We aim to become your trusted EAP providers.

4. A Medium-Sized Enterprise Tailored to diverse Needs

Innovate offers the ideal balance of scale and flexibility. We are large enough to handle the diverse needs of both small and medium-sized enterprises (SMEs) as well as larger corporate customers. Additionally, our commitment to delivering tailored solutions ensures that you will receive a solution that meets your specific requirements whilst our agile approach allows us to adapt quickly to changing circumstances, providing you with the flexibility and responsiveness you expect from a smaller organisation.We also specialize in employee assistance program (EAP program) and other workplace health and safety services, ensuring that your employees are healthy and productive. As your trusted EAP provider, we offer comprehensive, customized EAP services designed to meet your unique needs.

Professional Qualification

What the other clients said

SEQOHS AssessorSEQOHS Assessor is a highly qualified professional tasked with evaluating occupational health services against the stringent standards
"I am so grateful for all your support I am still on my journey to recovery but have strong foundations in place and a greater level of understanding about it all which will stay with me for life"
Customer Employee
It was an excellent session, I thought. The spirit and engagement of staff was very much on point and I thought the personal disclosures and inputs really did enrich the conversations. Your delivery was excellent both – technically and style wise – thank you” – following a wellbeing event
Customer
Following a wellbeing event
"The admin communication is fab, and the OH Reports are the best I've ever seen"
Customer
“I found the appointment really useful and it was handled very sensitively which made speaking about my health issues a lot easier”
Employee
“Working with Innovate has been an overwhelmingly positive experience to date. Everything from the easy-to-use online portal, proactive customer service team, comprehensive reports and fast turnaround times have reformed our approach to occupational health referrals, streamlining the process for us and enabling more informed conversations between employer & employee.”
Customer

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Innovate Healthcare

3rd floor, Suite 4 Dale House
Tiviot Dale, Stockport
SK1 1TA

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